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Customer Support

Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A context menu will open. It comprises comprehensive information about all the actions that you can carry out on the given page. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide collection of educational videos illustrating how to work with our web hosting Control Panel. They're created for those of you who would like to see how things are getting done rather than just reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step instructional videos.


If you can't find the answer you are looking for, have a look at our comprehensive Frequently Asked Questions database, which includes questions asked by actual customers and provides practical solutions. We constantly "revamp" our Frequently Asked Questions section with new entries so as to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can contact our great team of technical support engineers available 24/7 and eager to assist you with any question. Each trouble ticket you submit will be replied to within one hour (the average ticket response time being approximately 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 94005

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU


Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to:

Do NOT follow this link or you will be banned from the site!
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